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1562I cannot join wlc (wrong time?)

mario.jost
Level 3
Level 3

We have the problem, that we cannot get 2 brandnew Cisco AP 1562I to join our vWLC.

I already entered both MAC addresses into AAA -> AP Policys, we have around 150/200 licenses used, WLC version is 8.3.112.0 that supports following Outdoor and Industrial APs: 1532E, 1532I, 1552E, 1552H, 1552I, 1552C, 1552EU, 1552CU, 1552S, 1560, 1570, and IW3700
WLC has configured a NTP server and its time is in sync.

I read online, that some Mesh APs dont support multicountry configuration. the thing is, we already have 17 APs of the same models running in flexconnect mode. We dont want to use the "mesh" feature.

Another thing that bugs me, the time of the AP is running 2h behind. I can read one lots of posts that i have to adjust the WLC's time. But the WLC is correct. How can i correct the time of the AP while it hasnt joined any WLC and doesnt have any logon credentials pushed onto it? Our DHCP server provides the NTP servers IP along the rest of the DHCP configuration. But the AP doesnt seem to pick this up.

This is the output on the AP:

[*10/16/2017 13:07:12.8330] ethernet_port wired0, ip 172.16.240.91, netmask 255.255.255.0, gw 172.16.240.1, mtu 1500, bcast 172.16.240.255, dns1 172.16.222.50, dns2 172.16.222.52, domain merbag.localWTP IP address changed from 172.16.240.90 to 172.16.240.91, restart CAPWAP.
[*10/16/2017 13:07:21.4747]
[*10/16/2017 13:07:21.4747] AP IPv4 Address updated from 172.16.240.90 to 172.16.240.91
[*10/16/2017 13:07:21.4826]
[*10/16/2017 13:07:21.4826] Lost connection to the controller, going to restart CAPWAP...
[*10/16/2017 13:07:21.4827]
[*10/16/2017 13:07:21.4827] Restarting CAPWAP State Machine.
[*10/16/2017 13:07:21.4904] Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Discovery(2).
[*10/16/2017 13:07:21.4916]
[*10/16/2017 13:07:21.4916] CAPWAP State: DTLS Teardown
[*10/16/2017 13:07:26.2270]
[*10/16/2017 13:07:26.2270] CAPWAP State: Discovery
[*10/16/2017 13:07:26.2281] Got WLC address 172.16.222.70 from DHCP.
[*10/16/2017 13:07:26.2281] IP DNS query for CISCO-CAPWAP-CONTROLLER.merbag.local
[*10/16/2017 13:07:26.2348] Discovery Request sent to 172.16.222.70, discovery type DHCP(2)
[*10/16/2017 13:07:26.2359] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
[*10/16/2017 13:07:26.2360] Discovery Response from 172.16.222.70
[*10/16/2017 13:07:26.0001] Discovery response from MWAR 'SRVMWWLC01'running version 8.3.112.0 is rejected.
[*10/16/2017 13:07:26.0001] Failed to decode discovery response.
[*10/16/2017 13:07:26.0001] CAPWAP SM handler: Failed to process message type 2 state 2.
[*10/16/2017 13:07:26.0001] Failed to handle capwap control message from controller - status 4
[*10/16/2017 13:07:26.0001] Failed to process unencrypted capwap packet 0x15e9000 from 172.16.222.70
[*10/16/2017 13:07:26.0001] Failed to send capwap message 0 to the state machine. Packet already freed.
[*10/16/2017 13:07:26.0002] IPv4 wtpProcessPacketFromSocket returned 4


Some output from controller:

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.3.112.0
RTOS Version..................................... 8.3.112.0
Bootloader Version............................... 8.3.15.96
Emergency Image Version.......................... 8.3.102.0

OUI File Update Time............................. Sun Sep 07 10:44:07 IST 2014

Build Type....................................... DATA + WPS

System Name...................................... SRVMWWLC01
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1631
IP Address....................................... 172.16.222.70
IPv6 Address..................................... ::
System Up Time................................... 1 days 3 hrs 46 mins 33 secs
System Timezone Location......................... (GMT +1:00) Amsterdam, Berlin, Rome, Vienna
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

--More-- or (q)uit

Configured Country............................... Multiple Countries : CH,IT,LU

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 7
Number of Active Clients......................... 383

OUI Classification Failure Count................. 4936

Burned-in MAC Address............................ 00:50:56:B4:29:2B
Maximum number of APs supported.................. 3000
System Nas-Id....................................
WLC MIC Certificate Types........................ SHA1
Licensing Type................................... RTU
vWLC config...................................... Large

(Cisco Controller) >show time

Time............................................. Mon Oct 16 15:07:19 2017

Timezone delta................................... 0:0
Timezone location................................ (GMT +1:00) Amsterdam, Berlin,                                                                                                                                Rome, Vienna

NTP Servers
    NTP Polling Interval.........................     3600

     Index     NTP Key Index                  NTP Server                Status                                                                                                                                         NTP Msg Auth Status
    -------  -------------------------------------------------------------------                                                                                                                               ---------------------------
       1              0                               172.16.222.50     In Sync      

Can anyone help me about correcting the time? Or does the multicountry configuration seem to be the issue?

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