Hi Everyone,
I need your assistance please. I have UCCX v11.5 and Cisco Finesse v11 deployed in a live environment. I have an issue whereby agents get automatically logged out of their Finesse Desktop even if they're on a call. I've checked for bugs related to the deployed versions and the only workaround for this issue is to Restart Cisco Finesse Tomcat service. This restart does not fix the issue at hand. This workaround is listed in Bug CSCuz89282.
Is there anyone who has experienced this issue before and what resolution did you come to? Your assistance will be very much appreciated.
Regards
Kope Matsepe
