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When https inspection is on: Unable to connect to Apple ID server

keithsauer507
Level 5
Level 5

In our testing when HTTP inspection is turned on, iTunes will not allow us to log into an iTunes account in order to perform a backup of an IOS device (iPad / iPhone).  The error message is Unable to connect to Apple ID server.

 

Does anyone know the category used for Apple products where in Decryption policies I can change it from Monitor to Pass Through?  Quite possibly it doesn't like the MITM certificate, even though its trusted from our domain CA.

We had to do this for Finance, Government and Law, Online Meetings (for webex), and a custom category for Microsoft and Adobe updates.

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