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Cisco Endpoints & Zoom: Content sharing issue

tbarzso
Level 1
Level 1

Hi, 

 

We use Cisco endpoints - Room kit and room kit plus - to dial the Zoom cloud for meetings.  When in a meeting, the first screen share attempt from either the Cisco device or the laptop client will frequently just not appear.  The user will need to stop sharing, and then re-share for it to function. 

 

Additionally, and more frustratingly, rather than receiving dual streams from the Cisco endpoint - video and the share - the remote party will receive a single, "Muxed" stream.  To Fix this, the Cisco endpoint needs to stop sharing, followed by having the computer client start and stop sharing.  When the endpoint begins sharing a second time, the dual streams are rendered properly as separate windows. 

 

Thoughts?

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