09-08-2016 02:18 PM - edited 03-17-2019 06:21 PM
Hi,
When attempting to login to Jabber on an Android device we keep getting the error "Cannot locate Server - Please check Server Address". Trying another user ID on the same Android phone works fine and able to login. Tried building a new BOT device by copying an existing known working BOT device also tried deleting and building new from scratch but neither corrects the problem. Any ideas on the next troubleshooting step would be much appreciated!