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ISE v2.4 context visibility issue

Rey-
Cisco Employee
Cisco Employee

Hello,

 

We have two ISE nodes deployed (I believe in distributed model). They are running v2.4.0.357 (with ISE patch v2). When browsing to the context visibility, we get the following error:

 

ise-error1.jpg

 

Has anyone run into this same error?

 

I noticed another discussion with a similar post, but seems a bit different than this one. Was trying to get further info, so when accessing the ISE cli, tried a couple of cmds.

Here is output I see from ISE cli about the application status:

 

ise-output1.jpg

Is the above indicative of expected behavior?

 

In the tech zone article, came across this:

https://techzone.cisco.com/t5/Identity-Services-Engine-ISE/Context-Visibility-Issues-in-latest-2-x-patches/ta-p/1160469

 

but based on techzone, when I enter the ISE cli and check the application ise-elasticsearch.log, I don't see the same errors. So not sure if it could be related or something very different.

 

Is there a way to access the ISE linux shell?

Is a patch or ISE re-install needed?

(note, I didn't update or patch the ISE. if this is needed, does anyone have guidance on where I can access the patches)

 

Thanks in advance!

 

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