Hi Everyone,
First post here, hope it's in the right section.
We have installed around 30 Cisco Spark room kits (and 2 Spark Kit+). During installation, we ran HDMI cables from the Spark Kit to the desk of the room it was in. This was sometimes a 30ft (10meter) HDMI cable for routing down walls and under floors.
When testing the Spark Kit would not recognise the signal from the laptop connected to the HDMI, it would loop on the panel with the chime noise (as though something was connected) but just keep trying to connect continually. When connecting the same cable direct to a screen-laptop, it would work with no issues at all.
If the cable from the Spark Kit to the laptop was 10-15ft (5meter) or less, it will typically work.
We have tried numerous cables of different quality and no change in results.
We have had to install Kramer Cat5/6 sender-receiver units and pull network cable in to work around it.
This is affecting all of the units we have.
Has anyone come across this issue?
Thanks,
