Hi Folks,
I have a client that has a Cisco Room Kit Plus that is using a Precision 60 camera and wants to setup the Presenter Track feature. They have setup the Presenter Track feature in the past on other systems and they are familiar with the process. Has anyone seen such an issue? or ideas of why the Presenter Track function isn't available to setup? Thanks in advance for your time.
The Codec software rev is ce 9.6.1 4516ae5aaa1 2018-12-12
Camera Details
Precision 60 software HC9.6.0.4516ae5aaa1,2018-12-12
Client's comments.
"Normally when you do the setup process for Presenter Track, you get that self-view with the blue dotted line around the area you select. I’m not getting that at all. I’m also not getting it to go into diagnostic mode to see what’s going on.
The codec outputs that it’s available using xstatus, and also says it’s in follow/diagnostic/setup mode, but it doesn’t work.
xcommand Cameras PresenterTrack Set Mode: Follow
OK
*r PresenterTrackSetResult (status=OK):
** end
xStatus Cameras PresenterTrack
*s Cameras PresenterTrack Availability: Available
*s Cameras PresenterTrack Status: Follow
** end
OK"
