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Video calls disconnect after 15 min, dissapear after reeboot ?

mikaelholm
Level 1
Level 1

Hi, We have many videosystems where calls disconnect after 15 minutes. It looks like the well known SIP timer issue. But if I restart the system, the problem also disapear, but can be back again after a few weeks. Can anyone explain this behavier ?

The systems runs CE8.3.3 and is registred to VCS. I have tried to unregister the systems and then register them again, but that do not make any difference. I dont understand why or how a restart solves the problem if it is a SIP timer issue. I have also seen systems that disconnect after 30 min. When the call disconnects, it is not completely disconnected, the systems still sends media but do not receive anything. Most grateful if someone can explain what is going on.

Kind regards

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