07-22-2019 05:17 PM
I'm trying to use the RTMT tool in the Performance section to monitor Calls Active, Line Group Members Available, etc...
The issue I'm having is that when I navigate down the tree (Performance>>Subscriber>>Cisco Hunt Pilots>>"Any option there) and add any of the options under the correct subscriber that the Hunt List is registered to, I'm not seeing the Hunt Pilot number available in the list to choose from. We have several hunt pilots built and everything is working fine as far as call processing, just not able to monitor them in RTMT as they do not show up in the lists. I've checked all the other subscribers and the publisher for the hunt pilot numbers, not able to find them anywhere.
What blows my mind is that I do have one number listed in the box that comes up for a hunt pilot that doesn't even exist giving me data back for Line Group Members Available of 4.
What/Where should I start looking to determine where RTMT is getting is data and figure out why these hunt pilots are not showing up?
Any and all information is appreciated.
Thank you.