I am looking for an answer to a problem which to me does not seem all that complicated. I want a log of all incoming and outgoing calls on our single standalone CUCM 11.5 system. But I have looked fairly thoroughly through the web interface and I don't see anything like that.
Oh, I can find all sorts of really complicated things, like doing a "call trace" (??) or a document that discusses "call detail records" (???) but doesn't tell me where they are or how to access them, and some sort of remote analysis tool called RTMT (????) which does not come up in any searches of the Cisco downloads for CUCM..
WHY IS THIS SO COMPLICATED??
I would imagine that having a record of incoming and outgoing calls is something lots of phone system administrative people would want to have.
It should be a capability directly built into the CUCM web interface, which can be scrolled through by date and time. Yet this seems to require layers and layers of added and unnecessary complexity, for no apparent reason.
It's not very "unified" looking to me. But this is just the Cisco way, I guess.
