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RTMT 12.5 cannot download CUCM Logs files (no node displayed)

TBerwart
Level 1
Level 1

Hello,
I have a new Customer in CUCM version 12.5.1.11900-146.

I installed RTMT on my PC to download some logs files (collect files) but the system doesn't display any node ?!

 

rtmt1.jpg

 

On the next page, I have the IM&P Servers...

If I go on "Voice/video" tab, I have some info :

rtmt2.JPG

Meaning that my RTMT client can have access to the CUCM nodes

Do you have an idea why I can't download the logs files ?
(they are available in CLI, I checked that already)

Thank you in advance,
Thierry

 

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