hi,
just a quick question regarding the difference between smartnet contract vs warranty status. i used cisco smartnet portal to check the coverage on one of our device: https://cway.cisco.com/sncheck/
i got a result wherein contract status: covered then warranty status: expired. what's the difference between the two? should both status indicate 'covered'?
i was able to open a TAC case (only a draft) when i input the serial number of the device.
