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Password error loggging into finesse 11.5 in sandbox

dwilliams3
Level 1
Level 1

I have reserved and connected to a UCCX 11.5 sandbox.

I've opened a VPN connection with AnyConnect.

I've connected to Finesse in a Firefox browser. (at https://hq-uccx.abc.inc:8445/desktop)

When I enter into Finesse a Username (such as Agent001), Password (ciscopsdt) and Extension (6001) as specified in the 'Agent Information' table, I get the error: Invalid ID or password. Please try again. Same error with other Usernames also.

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