06-26-2005 07:57 PM - edited 03-13-2019 10:59 PM
In a IPCC Enterprise environment, is there a way for a CAD agent that has already received a call from the queue to transfer that call to another skill group? I know I can create a separate ICM script, configure it to a route point, associate the destination skill group with that script and have the agent dial that route point to kick off the script. Is there any easier way to do this?