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Disable WebEx mute integration from headset

Paresh Gupta
Cisco Employee
Cisco Employee

Referring to Mute Integration (https://help.webex.com/en-us/WBX000026232/What-3rd-Party-Headsets-Support-the-Mute-Integration), when I mute my headset (Logitech H820e), the Webex application is muted. Is there a way to disable it? I would still like to mute the mic but don't want to show my muted status to the others on the call.

 

In the new world that we work now, more customers are coming online who have no history of working from home. I am learning that this is a cultural thing. Some customers do not like to see me sitting in a call on mute. I would still like to limit the noise when I am not talking but me listening on mute is perceived a rude by a few.

Thoughts?

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