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WebEx Education Connector to Blackboard no longer working

SOMMET
Level 1
Level 1

We configured the WebEx Education integration during our Spring semester. It was working fine. Now when the instructors are trying to use WebEx Educaiton integration within Blackboard, they are getting an error saying the LMS isn't authorized. We've gone through all of the configuration documentation and double checked our configurations, however, nothing is working.

 

I also notice the WebEx Education Connector documentation was updates on 15 May and now says "The administrator must be enrolled in the courses for the authorization to apply." This isn't realistic since there are over 2500+ courses.

 

Summer semester begins Tuesday and we need to get this resolved ASAP!

 

Is there anyone that can assist?

 

Thank you

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