I have a webex room kit mini and a webex codec plus that will not update to a newer version. Both devices are registered to a Cisco Expressway -C not to the Cisco cloud. I downloaded the cop.sgn file. It downloads to the device fine, I click on Install software. After what a bit of time, the device says Could not install package; (ready state:0 status:0 statusText:error). Then it starts to try to update anyway. It gets the oplock, verifies the copfile and then starts to extract the copfile before failing with installation failed.. I have other Cisco room kits and room kit mini devices that have updated fine with the same file, so I don't think it's the file. I've tried multiple browsers.as well just to see. I've also restarted the codecs. I'm not sure what the next steps are. Has anyone experienced this issue? I thought the file was corrupted or I was downloading the wrong file. I'm just not sure what to try. I'd like to get them to 9.10.2 if possible. We use webex a lot and being able to have the Webex button is a real plus.
