I am hoping someone can point me to a document that might help me support some of our attendees who are having trouble with video files we are sharing in the content viewer. We get comments in the CHAT log like, "my audio stopped," "I can't hear the audio," or "the volume is really low." Here was a common experience we heard: I heard the first couple of words of the video, then lost audio."
Other attendees have no trouble seeing and hearing the video so I am not sure if there are certain incompatibilities I need to be aware of for certain attendee connections. Does anybody have nay information that would help me, as this is really frustrating for participants who sit starting at a blank screen or video with no audio for 2 minutes. Again, I know we are using the proper method for sharing videos (SHARE > FILE) so I am struggling to know what is getting in the way. If anyone has any thoughts or direction for me, that would be great.
Eric
