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Control Hub Troubleshooting - Some users show no detail while others do

Roray Stewart
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Starting to see this on a very regular basis where when we go to troubleshoot a meeting we find that some users have the coloured lines indicating the quality while others don't. If we look a little deeper, the ones that show the coloured lines report the version of Webex Meetings/Teams they are on while those that don't have no version information. Is this linked to the version of the installed of Webex they are running? A VPN, any other idea?

 

Couple of screenshots to try and show what I mean.

infopresent.pngnoinfo.png

 

Are any other site admins seeing this behavior?

 

Thanks in advance

Roray

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