Very very frustrated with Cisco. Recently purchased a Cisco Codec Pro via a contractor who also installed the device. When going through the set-up process ran into the requirement for a 16 digit authentication. Followed the steps for access to the authentication code only to find out you require an account to access the Cisco Webex Control Hub. Contacted tech support who pointed me to cisco.com to create an account, went back to access the control hub to find out that’s a different account supposedly cause my new sign-in does not work! So simple question .. how do I gain access to the Cisco Webex Control Hub in order to add the device and get this 16-digit authentication code in order to register our new device. This seems way more complicated that it should be.
