Does anyone know why the Smart License registration would fail? The Cisco ASA is running in appliance mode and we're using the management interface with a public IP to access the internet. DNS is configured and I can ping management tools.cisco.com just fine and it resolves.
Based on some research, some suggestion was made to configure call-home and did that and it still failed, see below for logs and debug captured:
Jan 22 2021 06:28:44: %ASA-4-120006: Call-Home license message to https://tools.cisco.com/its/service/oddce/services/DDCEService failed. Reason: CONNECT_FAILED
Jan 22 2021 06:28:44: %ASA-4-120005: Call-Home license message to https://tools.cisco.com/its/service/oddce/services/DDCEService was dropped. Reason: CONNECT_FAILED
Jan 22 2021 06:28:44: %ASA-3-444303: %SMART_LIC-3-AGENT_REG_FAILED:Smart Agent for Licensing Registration with the Cisco Smart Software Manager (CSSM) failed: Communication message send error
Jan 22 2021 06:28:44: %ASA-3-444303: %SMART_LIC-3-COMM_FAILED:Communications failure with the Cisco Smart Software Manager (CSSM) : Communication message send error
cisco# call-home test profile CiscoTAC-1
INFO: Destination callhome@cisco.com skipped. Transport method email is not enabled.
INFO: Sending test message to https://tools.cisco.com/its/service/oddce/services/DDCEService...
ERROR: Failed: CONNECT_FAILED(35)
INFO: Sending test message to http://tools.cisco.com/its/service/oddce/services/DDCEService...
ERROR: Failed: HTTP_FAILED(39)
For Call home, I even tried using http but that didn't work following another suggestion.
