To All,
We recently updated our Jabber to address a critical vulnerability and have been discouraged to have been blessed with a new "feature" from Cisco. We operate ~50 Cisco 8851 phones with 3 lines per phone (2 shared lines for two separate businesses) and 1 personal line (the users extension).
The problem we are seeing is that when an employee picks up a call for one of the shared lines and places it on hold, EVERYONE in the organization gets a chat window popup showing the call placed on hold. It is VERY easy to accidentally click the chat window (which picks up the call) and/or close out the chat window (which hangs up the call).
This did not exist prior to Jabber 12.1 - and I have no idea how Cisco considers this a feature:
https://quickview.cloudapps.cisco.com/quickview/bug/CSCvs84161
Does anyone have any ideas of how to make this stop? We've tried the latest version, turning off every notification or chat window option that is available in Jabber, and the call placed on hold chat window will not stop popping up.
Any ideas?
Thx,
Ap.
