Hi,
I have a Cisco Finesse integration used to handling in- and outbound calls. But I ran into an issue.
If I make an outbound call to a cellphone, and the user does not answer, or declines the call - I don't get an event I can hook up on, and my call ends up hanging in the client.
However, if I make an outbound call, that the user answers, and afterwards hangs up on the phone - Then I do get an event, which I use to end the call in the client - I would like to be able to do this as well, if the call is either declined or unanswered, is this possible?
Kind regards
