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Jabber iOS unregistered within a minute

AVITYA
Level 1
Level 1

Hi all,

 

I'm sorry if this question is already answered before. I couldn't find the same/similar question answered so far.

 

I have an issue with our Jabber app installed on iOS, where device unregisters within a minute or two if not used.

Phone settings are OK, notifications are enabled, as well as badges and sounds. This randomly happened and it's affecting all our iOS phones with Jabber app installed.  

Once Jabber app is re-opened, phone registers to CUCM and it's working just fine. As soon as Jabber app is closed or phone locked, it unregisters from CUCM very soon.

I've tried resetting Jabber app, reinstalling, re-adding TCT device, nothing helps.

 

Please let me know if you have any advise.

Thank you

 

Petar

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