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How to RMA parts that has Limited Lifetime Warranty

2mSoul8
Level 1
Level 1

Hi there, currently I have a customer who faulty APs... The models are AIR-AP2802E-S-K9 and AIR-AP2802I-S-K9.  Both these model has LLW.  As there are not smartnet for these APs, customer want to request for RMA through LLW.

Is there a portal in Cisco that I can sent in my request?  Or what is the proper procedures to follow to get the faulty units RMA under LLW?  Any advise will be appreciated.  Thanks.

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