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How do I port an existing number to my Webex Calling Plan?

jh2022
Level 1
Level 1

I cannot seem to find a way to port an existing number from my old provider to a Cisco Webex Calling plan. The option appeared to be available in the Calling Plan for $17 USD, but I do not see any way of doing it after signing up. There are no instructions. I found some documentation that shows how to port numbers using the Webex Control panel, but I do not see the same options in the interface I am using. Is porting numbers not available for this plan? Does Cisco not have this setup for this plan? It's so strange that there is no onboarding experience for this very important part of the process. I don't see any information in my PC app. I don't see any information in my user console. I don't see any documentation related to the plan I chose. I called customer support, but no one seemed to know anything. What do I do? Who do I talk to? What am I missing? Has anyone else tried to port a number on the $17 USD per month plan?

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