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Cisco 9800 High CPU every 15 minutes caused by SAMsgThread process

DATHOZ
Level 1
Level 1

We have 6 pairs of 9800-80 on HA, and we noticed that on all pairs there is a process (SAMsgThread) that runs every 15 minutes that affects the 9800 controller CPU. That process SAMsgThread is the responsible for Smart Licensing operations. Depending on the time of the day the CPU hits 100% and it may affect client transactions depending on the qty of APs that are hosted in the controller.

DATHOZ_0-1664919444526.png

The controller version now is running 17.6.4 and couple weeks back was on 17.6.2.

I have a ticket opened but they are not helping much. Has anybody experienced this issue?

Looking at the the command "show license eventlog" it displays the following every 15 min:

"2022-09-30 04:19:53.428 MST SAEVT_HA_MESSAGE messageType="SmartAgentHaMsgTSFileChange"
2022-09-30 04:34:53.428 MST SAEVT_HA_MESSAGE messageType="SmartAgentHaMsgTSFileChange"
2022-09-30 04:49:53.560 MST SAEVT_HA_MESSAGE messageType="SmartAgentHaMsgTSFileChange"
2022-09-30 05:04:53.486 MST SAEVT_HA_MESSAGE messageType="SmartAgentHaMsgTSFileChange"
2022-09-30 05:19:53.554 MST SAEVT_HA_MESSAGE messageType="SmartAgentHaMsgTSFileChange"
2022-09-30 05:34:53.561 MST SAEVT_HA_MESSAGE messageType="SmartAgentHaMsgTSFileChange"
2022-09-30 05:49:53.464 MST SAEVT_HA_MESSAGE messageType="SmartAgentHaMsgTSFileChange"
2022-09-30 06:04:53.214 MST SAEVT_HA_MESSAGE messageType="SmartAgentHaMsgTSFileChange"
2022-09-30 06:19:53.462 MST SAEVT_HA_MESSAGE messageType="SmartAgentHaMsgTSFileChange"

 

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