We are trying to integrate Webex Calling into Microsoft Teams. While we have it functioning, we can't seem to get the call history and voicemail portion to work inside Teams.
This link - Webex Call Integration with Microsoft Teams for On-prem UCM talks about and shows what we are hoping to see.
However, when going through the steps - the "Centralized Call History" toggle button is not found in the service management page. Is there something else that needs toggled on from the backend to have that toggle show up? We are hoping to see call history (recent calls) as well as voicemail in the WebEx Call app in Teams. Currenlty they remain blank each regardless of how many calls were made or Voicemails left. The calling function works, we can make calls and receive and add speed dials. Just missing the recent calls and vm portion.
Any help would be appreciated. thanks
