Hi,
I got a brand new Roomkit EQ, this nice piece of technology is working fine when setup in the Webex portal (Control hub).
But (after a factory reset) I cannot get it to work on SIP or H323, tried our VCS and Pexip registration.
The unit will register at the VCS or Pexip, but dialing an address will result in an error, this error indicator only visible in the web interface.
The error states: Dial command failed. Error: Unknown error
At our office I’m preparing multiple units tried a second unit, did not registered it to Webex first and wrote down the software version running in this codec: RoomOS ce11.1.2.1.459f69901f1.
With this software release I can make SIP calls with the unit registered to our VCS or Pexip.
Did one software update to: RoomOS 11.1.2.4, and from that point on I can’t make SIP calls with the unit & got the same error message.
Registering this unit to Webex – it is working like it should be, but again after a factory reset, It will not work with the VCS or Pexip.
My guess that there is a software bug in the RoomOS for this codec, the same software version in a Roombar or Roomkit Pro is working fine.
Can any one at Cisco confirm this as a bug? And fix it please!
