Hello everyone,
I hope you are doing well. I am writing this message in search of assistance and guidance for a problem I have been experiencing with Cisco AnyConnect on a new machine. First and foremost, I'd like to mention that Cisco AnyConnect works perfectly on other two machines, but on a new one (fresh windows 10 Pro 22h2 installation), I have not been successful in getting it to function properly.
Machine is a very common machine, nothing fancy. 5 to 8 years old tower.
I have tried various versions of the software, including the anyconnect-win-4.7.04056-predeploy-k9.zip, which worked flawlessly on my other machines. However, on the new machine, I cannot make it work. In addition to this version, I also attempted to use version 4.10.04071 and the latest one available at that time, 4.10.07073, but on both occasions, I encountered the same negative outcome.
Firewall turned off. No AV, only Windows Defender, as onto other machines. Good ping to XML service, good tracert, all OK. But looks like connection starts, prompts for credentials, logs correctly and then 5 seconds after falls.
The specific problem I am facing is reflected in the Windows event logs, where the following errors are recorded:
Error 1:
- Function: CServicePluginMgr::GetSettings
- File: c:\temp\build\thehoff\phoenix_mr70.416163397004\phoenix_mr7\vpn\agent\servicepluginmgr.cpp
- Line: 289
- Message: m_pIServicePlugin is NULL
Error 2:
- Function: CPhoneHomeStatus::LoadStatusFromConfigFile
- File: c:\temp\build\thehoff\phoenix_mr70.416163397004\phoenix_mr7\phonehome\phonehomepluginimp.cpp
- Line: 289
- Message: Config file "C:\ProgramData\Cisco\Cisco AnyConnect Secure Mobility Client\CustomerExperienceFeedback\CustomerExperience_Feedback.xml" does not exist.
Error 3:
- Function: CThread::invokeRun
- File: c:\temp\build\thehoff\phoenix_mr70.416163397004\phoenix_mr7\vpn\common\utility\thread.cpp
- Line: 463
- Invoked Function: IRunnable::Run
- Return Code: -32112629 (0xFE16000B)
- Description: BROWSERPROXY_ERROR_NO_PROXY_FILE
I've seen there're bugs on previous versions. But as I've said, I've tried all of'em.
I would greatly appreciate any help or suggestions you can provide to help resolve this issue on my new machine. I am willing to provide additional information if needed to diagnose and address this inconvenience.
Thank you for your time and support.
Best regards.
