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Cisco IP phones rebooting at random time

KannikaK
Level 1
Level 1

can firmware be downgraded on cisco IP phone in Webex control hub? 

We are experiencing a critical issue with our Cisco desk phones. Multiple users have reported that their phones are rebooting randomly in the middle of calls I have confirmed the issue started after the firmware update on 08/16/2024 

Thank you

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