Cisco RV340W stuck while booting

[Ankit Agrawal]

Hi ,

I have bought a new Cisco RV340W Router and power it ON and wait for 30 min to come up all the interfaces properly. But the interfaces not came up so I am not able to ping the default IP to open the GUI.

I connected the Console to check the logs inside and I got to know that it is stuck before uboot and the following logs are coming.

uloader 2011.06.0 (Feb 28 2017 - 13:10:04)

Board: Mindspeed C2000 1200 MHz
nand_probe: comcerto_nand base: 0xc8300000 size: 0x256 MB
ONFI flash detected ... ONFI param page 0 valid
NAND device: Manufacturer ID: 0xc2, Chip ID: 0xda (Unknown MX30LF2G28AC), page size: 2048, OOB size: 112
Using default values
Using BCH ECC-24

Copying Barebox from NAND Flash(bootopt=2) @offset = 0x0
Reading ...
Done...Bytes read 0x80000
Image Hash authentication failed

Active Image validation error
Copying Barebox from NAND Flash(bootopt=2) @offset = 0x80000
Reading ...
Done...Bytes read 0x80000
Image Hash authentication failed

Image validation error
### ERROR ### Please RESET the board ###

I tried factory reset the router using the below link but not get any help from there and not even router go for reset.

https://www.wmlcloud.com/router-reset/cisco/how-to-hard-reset-rv340w-router-default-login-password/

If anyone face similar kind of problem. Kindly help me here with the solution. What Can I do to fix up this issue and boot up my router properly.

[balaji.bandi]

I believe you have tried this i guess (if not try once)

Hardware Reset

turn off the device and give 5min, and do below :

Step 1. Press the Reset button located on the device with a pin for approximately 15 seconds or until the power light on the front of the device starts flashing. The router reloads and is set to the default configuration settings.

If you tried and have same issue, then contact cisco SMB TAC for replacement.

[Ankit Agrawal]

@balaji.bandi I tried the above scenario as well but facing same issue.

[Martin Aleksandrov]

Hi Ankit,

Try the following:

• To reboot the router, press the reset button with a paper clip or pen tip for less than 10 seconds. 
• To reset the router to factory default settings, press and hold the reset button for at least 30 seconds.

If that doesn't help please contact our STAC and open a support ticket: https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

Thanks