cisco small business Rv042 https probelem and internet navigation

[raoufabassi01]

Fethi(Tunisia)

hi all

I'm blocked i have big problem HTTPS/HTTP and Internet navigation it's blcocked  in the all computer in my network

some Site Http it's ok i think that's only for HTTP

Only in my computer it's OK with Windows 7 but i have the same IP/system configuration  same anti-virus  !!!!!!

tests:

ping to external public address :OK

nslookup: OK

i changed the RV042: NOT OK

i changed the Modem: NOT OK

i canceled the way(router cisco and switch) directly connnected: NOT OK

.....

ideas:

Network =======>             cisco router c805                                       ======>        Cisco RV042      ======>      Internet

                                          Default route to rv042 adress to internet                          firewall disabled

                                          Static route to Serial FR connexion remote site              

i have routeur cisco small business rv042 with modem in bridge mode

i have simple configuration ( i dont have a complicated configuration)

WAN enabled (diagnostic ping and nslookup to external:OK)

Tunnel Gateway to Gateway also enable

Do You think this probelem it's from MTU Value

I have automatec MTU

thank you in advantage to your's response

[jeffrrod]

Dear Fethi,

Thank you for reaching the Small Business Support Community.

I would first suggest you to bypass the c805 router; connect your PC’s to the RV042 directly and try to go online, if that’s OK then log in to the route, go to setup -> mac address clone and choose the option 'clone this pc mac' and apply/save this.

If the problem persists, then I suggest to run a MTU test and adjust if necessary, please check on the below document for instuctions;

http://kb.linksys.com/Linksys/ukp.aspx?pid=80&vw=1&articleid=386

Check on the computer’s operating system and antivirus firewall settings, same for the c805 router.

If the problem persists I would then suggest you to contact the Small Business Support Center for further troubleshooting;

https://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Make sure your RV042 is running the latest firmware release available;

http://software.cisco.com/download/release.html?mdfid=282414010&softwareid=282465789&release=4.2.2.08&relind=AVAILABLE&rellifecycle=&reltype=latest

Please do not hesitate to reach me back if there is any further assistance I may assist you with.

Kind regards,

Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer

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