Dell Latitude 5520. Chrome crashing after install Cisco amp

[EdieDudley14020]

I have 4 Dell latitude 5520s.  3 are new installs. Windows and Dell drivers updated.  Chrome worked before installing Cisco amp, but crashes after the install.  No errors display.  I've tried 7.2.11.11804 and 7.3.13.20165.  I've tried uninstalling and reinstalling Chrome. Chrome version 90.0.4430.85.

I also had an exciting install that was working for the last several weeks and started crashing last Friday. It was using version 7.2.11.11804

[marce1000]

 - FYI : https://www.dell.com/community/Windows-General/How-to-Troubleshoot-Google-Chrome-Crashes/td-p/4088279

                                   Also check the Windows Eventlog (apps) , perhaps you may find more info's

 M.

[EdieDudley14020]

Log Name: Application
Source: Application Error
Date: 4/27/2021 8:31:45 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: 5G52Y93.Domain.local
Description:
Faulting application name: chrome.exe, version: 90.0.4430.93, time stamp: 0x60836143
Faulting module name: chrome.exe, version: 90.0.4430.93, time stamp: 0x60836143
Exception code: 0xc0000409
Fault offset: 0x00000000000f437f
Faulting process id: 0x858
Faulting application start time: 0x01d73b69aa8ff95b
Faulting application path: C:\Program Files\Google\Chrome\Application\chrome.exe
Faulting module path: C:\Program Files\Google\Chrome\Application\chrome.exe
Report Id: 8b4302f9-67ff-40cb-a2cc-608b9468aa12
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
0
2
100
0
0x80000000000000

2009


Application
5G52Y93.Domain.local



chrome.exe
90.0.4430.93
60836143
chrome.exe
90.0.4430.93
60836143
c0000409
00000000000f437f
858
01d73b69aa8ff95b
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
8b4302f9-67ff-40cb-a2cc-608b9468aa12

[marce1000]

            - FYI : https://www.minitool.com/news/0xc0000409.html

 M.

[KrisBeau · Accepted solution]

I had a new 5420 Latitude with same problem.  Remove AMP and works fine.  I was running AMP 7.2.13.20165 and upgraded to 7.3.15.20174.  Chrome is working again.  That was an odd one.  Not sure what is so special related to this hardware.  No other problems with Chrome on any other hardware type we have or version of Win 10.  Hope that helps.

[EdieDudley14020]

That's exactly what fixed mine also.  Fought it for 2 weeks until 7.3.15.20174 was available.  Thank you for sharing.