Need Help: RVS4000 and Roku (Internet Streaming Device)

[olddogeyes]

I've been happily (mostly) using my RVS-4000 for over a year now with minimal problems.

I recently purchased a Roku XD internet streaming box and cannot get it to connect to the internet.  So far the only way that I've had success is to turn the firewall completely off.  For obvious reasons that isn't a good long-term solution but it did allay my fears that my unit was DOA.  So in other words, the Roku device works perfectly when the firewall is disabled but won't connect to the internet when the firewall is turned on.

My Router's Details:

RVS4000

Firmware V1.3.2.0

Connected to a ZyXEL DSL Modem model Qwest Q100 (40mB/s down, 20 mB/s up)

Roku Details:

Model XD

Connected to Router via ethernet (although I get the problem when I connect via WiFi because the WiFi router ultimately is connected to the RVS4000)

The fine folks (tpfic) @ Roku suggested the following:

"I suggest you open the 80 and 443 TCP/UDP ports on the router"

So my question is, how do I open those ports for this device without disabling the entire firewall.

I'm guessing that it's probably not that hard but I just don't know how to do it.

Many thanks to anyone who can point me in the right direction.

Thanks...
Doug

p.s.  TPFIC = Tongue planted firmly in cheek...

Message was edited by: Doug B

[davbarre]

Hi Doug,

You most likely need to port forward the ports 80 and 443 to the Roku device if that is what their support is telling you.

To do this on the RVS4000 you will need to go to Firewall -> Single Port Forwarding -> and at the top there is already an HTTP port 80 rule setup.  Enter the LAN IP address of the Roku device and click the enable check box.

For the 443 port, you will need to go to the bottom of the of the list and add an Application name (this field is just a text field and has no outcome on the rule) Then please put in an exteral port of 443 and internal port of 443.  Lastly add the IP address fo the Roku box and click enable.

Save settings.

One thing I would ask Roku however is if you need UDP as well as TCP for the port forwards.  If so, please repeat the above steps but this time on the Port Range forwarding section and choose BOTH as the protocol if they are both needed.

Thanks!

Dave