Hi Charles, Can you access facebook at the remote office when not connected to the PPTP VPN? Have you performed a tracert to see where the request is going? Thanks! Dave ... View more

Hey Leo, Along with what Glenn suggested there is also the SA500 line up. Thanks! Dave ... View more

Hi Chris, On the RV082, do you have any port forwading for 500 or 4500? I see the tunnel establish and no odd errors in it. The next step would be to capture packets on the WAN and see if you can see the ESP packets being transmitted and recieved from the RV082. Can you port mirror (SPAN) the WAN port on the RV082 and run a packet capture program to examine the packets?  You will need to compare the packets sent and recieves vs. the remote device. Thanks! Dave ... View more

Hi Chris. Can you provide any VPN logs from the RV082? Also, if we can capture some packets from the WAN to see if the ESP packets are going back and forth that would be great too. Thanks! Dave ... View more

Hi Fred, The 300 series switches in Layer 3 mode will perform DHCP relay functions, but do not have a built in DHCP server. Thanks! Dave ... View more

Hi Peter, Can you provide some IPSec log information that include the time of disconnects? Thanks! Dave ... View more

Hi John, What is your default outbound firewall policy? Allow or Deny? Can you check the firewall log and see if the packets are getting dropped? Lastly, try setting up an outbound rule that allows traffic from the LAN to a specific External IP address with the service as FTP. Thanks! Dave ... View more

Hi Bill, When the client gets a DHCP lease from the server, what Default Gateway does it recieve? Thanks! Dave ... View more

Hi, Do you have any firewall rules for 500 or 4500? Thanks! Dave ... View more

Hi John, You will want the RVS4000 in Gateway mode if you are not nested behind another NAT device.  Putting the device in Router mode disables NAT on the WAN interface.  Also, if you plan to implement port forwarding, VPN and others you will need to terminiate your WAN with a public IP address and the mode the router will need to be in is Gateway mode. Bridge mode on the modem usually (and depends on ISP) disables their DHCP and firewall.  Most times Bridge mode is used with DSL circuits so that the modem passes all data to the WAN interface.  We usually do not encounter issues with a Cable modem not being in bridge mode. What sounds most likely to me is the routing on the ISP is not correct.  You can verify this by a tracert to your provided DNS server.  If you see a hop to the ISP's gateway they provided (cable modem) and goes no further, or if you see one additional hop and then it fails it's most likely their routing. One other thing to verify is that you are not having a DNS issue.  See if you can ping a known IP address on the net.  4.2.2.2 and 8.8.8.8 come to mind.  If you do have responses I would start looking into DNS being the cause of you not having "internet" access. Thanks! Dave ... View more

Brian, You are correct, there is no hardware reset button on this switch. It's performed either via the Console or the WebUI. Thanks! Dave ... View more

Hi Prasanga, Just to clarify, are you trying to change the Voice VLAN, or Management VLAN? The Voice VLAN by default on the ESW is 100, and Management VLAN is 1. Thanks! Dave ... View more

Hi Hubert, Please disable SPI (Stateful Packet Inspection) on the Firewall. You can also go into Bandwidth Management and set the Up and Down speeds that your ISP provides you. Please advise of the results after you make these changes. Thanks! Dave ... View more