09-25-2012 11:19 PM
Until now i used a D-Link router with a DDNS account on dyndns.com. I used the ddns account for accesing the surveillance camera when i wasen't at home. The ports for the cameras are 80 and 83.
I have a static ip and when i tiped the IP on broswer i was able to acces the camera with port 80 and when i tiped ip:83 i was able to acces the camera with port 83.
Today i got a RV180W router made de configuration (ddns, port forwarding) but now when i type the ip address i can't see the camera, instead the router interface is loading and when i tipe ip:83 i get the message "The connection has timed out".
I've tryed diferent things but i can acces the camera only by internal ip (192.168.1.x) but using the DDns address i can't acces the camera.
What i'm missing?
Thanks.
09-26-2012 03:46 PM
Hi Nicolae, First thing to do is ensure you're on the latest firmware, after upgrade, factory default the unit
Second, create your customer services for the camera
Third, go to the access rules (not port forwarding) and make an access rule to point to the camera
If this isn't working out for you, please call the SBSC at 1.866.606.1866 (usa and canada)
http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html
-Tom
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09-29-2012 07:08 AM
I had instaled the last firmware before reading your post.
New i had restored to the factory default and then configured again the internet connection, DDNS, created custom services and then the access rulles, but still not working.
I will put some print screen with the setings that i've done, each camera have diferent setings because i wans't sure witch one is the right one.
On Access Rules there are more because i have ather things that goes external besides the camera (diferent setings also because i'm not shure witch one are correct, but i haven't tested them yet from various reasons)
I prefer posting on the forum because i'm not a native english speaker and i'm not that good at speaking english and for my country (Romania) i don't see any number in that list.
Thanks
10-01-2012 11:04 AM
Why do you have to factory default after you update the firmware? I would think that it would already be at the default after the upgrade.
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