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Quick VPN connection problems

PugwashMI
Level 1
Level 1

I have an RV180 wet up as the main router in my office it is the DHCP  server and link betweek the netwok and the internet via a 2wire 2701HG-B  Gateway DSL modem. The modem is connected to the WLAN port on the  RV180W and is set to the RV180W in in a DMZ which I beleive will allow  all traffic from the internet straight through to the RV180W.

Everything works ok except I cannot connect into the RV180W with the Quick VPN Client. It tries to connect but fails each time.

At  first I get a message that say "Server's certificate doesn't exist on  your local computer. Do you want to quit this connection". I select no  and then I get a QuickVPN Client box that says "Connecting", then  "Activating Policy" then, "Verifying Network". After a peiod I then get  another message with a warning "The Gateway is not responding. Do you  want to wait?" with a Yes and No action button. If I select Yes then the  message goes away and the "Verifying Network" message returns for a  while before the warning appears again.

It  will continue doing this until I give up and select No when asked to  wait, at which point it will go back the the QuickVPN box and the  message will read "Disconnecting from Network", then it will close.

I can check the "VPN  Client Connection Status" on the RV180W and I can see the attempted  connection for the user I used so its getting through but cant establish  a stable connection.

After  a bit of research I have found that my particular 2wire has and issue  with IPsec protocols 50 and 51. Could this be my problem?

Or could it just be the extremely slow upload speed I have from the DSL connection to the internet which is less than 400kps.

Or do you anyother ideas?

Best Regards

Ian

1 Accepted Solution

Accepted Solutions

jeffrrod
Level 4
Level 4

Dear Ian,

Thank you for reaching Small Business Support Community.

I suggest you a couple things.  Double check on the Quick VPN user accounts on the RV180 router; page 121 in the admin guide;

http://www.cisco.com/en/US/docs/routers/csbr/rv180w/administration/guide/rv180w_admin.pdf

Uninstall/install and run the Cisco QuickVPN client, check on Apendix A on the Application Note;

http://www.cisco.com/en/US/docs/routers/csbr/app_notes/QuickVPN_an_OL-25680.pdf

Some QuickVPN installation tips for Windows OS just in case;

http://sbkb.cisco.com/CiscoSB/Loginr.aspx?login=1&pid=2&app=search&vw=1&articleid=2922

You would also have to enable the VPN IPSec Passthrough on the 2wire xDSL router.

I hope you find this information useful and please let me know if there is anything I may assist you with.

Kind regards,

Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer

*Please rate the Post so other will know when an answer has been found.

Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.

View solution in original post

2 Replies 2

jeffrrod
Level 4
Level 4

Dear Ian,

Thank you for reaching Small Business Support Community.

I suggest you a couple things.  Double check on the Quick VPN user accounts on the RV180 router; page 121 in the admin guide;

http://www.cisco.com/en/US/docs/routers/csbr/rv180w/administration/guide/rv180w_admin.pdf

Uninstall/install and run the Cisco QuickVPN client, check on Apendix A on the Application Note;

http://www.cisco.com/en/US/docs/routers/csbr/app_notes/QuickVPN_an_OL-25680.pdf

Some QuickVPN installation tips for Windows OS just in case;

http://sbkb.cisco.com/CiscoSB/Loginr.aspx?login=1&pid=2&app=search&vw=1&articleid=2922

You would also have to enable the VPN IPSec Passthrough on the 2wire xDSL router.

I hope you find this information useful and please let me know if there is anything I may assist you with.

Kind regards,

Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer

*Please rate the Post so other will know when an answer has been found.

Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.

Guys,

Thanks for the help I'm almost there. The problem was a third party Firewall which I uninstalled and then turned on the Windows Firewall and now I can get the VP Client to connect.

However, I can't "see" the computers on my network, cant ping them or find them in the Network part of Windows Explorer.

Using the local Networks IP Address 192.168.2.1 I can log on to the Cisco RV180 and go to the

VPN Client Connection Status page and see that I am connected. I can go to the available LAN (Local Network) Hosts page and see all the Computers, Printers and the NAS that are connected.

I just cant ping any of them or even connect to then with the IP Address. Do you guys have any tips?

Best Regards

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