RV042 - Error with ProtectLink Webfiltering after activation

[florian.jai]

Good morning,

We have in our business some RV042 with Cisco ProtectLink Webfiltering.

Until now we do not had any problem of activate the licence and it works has we axpected.

But the two last time that we went through the install  procedure outlined in the ProtectLink Gateway install manual, the both RV042 do not run the service, we do not know why... So we have decide to stop buy and sold them until we find a solution.

The firmware install are the last one.

When I try to activate the product again, it shows  as "Already  registered". Trend has no idea why it won't work. They said  Cisco sold  the license, so try their support.

Thank you for your help, i had the serial of both RV042 and the Licences of both Licence if it can help.

Best regards,

Jérôme SOULIER

2ISR

0033668101985

j.soulier@2isr.fr

[jonatrod]

Good morning

Hi Florian, thanks for using our forum, my name is Johnnatan and I am part of the Small business Support community. I f your license shows that it is registered, you´d better open a case in our center, can you please reach out to our Small Business Support Center and open a Service Request to address this issue? One of our Engineers may be able to work with you and diagnose the root cause. You can find the appropriate contact information for SBSC in the below link.

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

I hope you find this answer useful,

*Please mark the question as Answered or rate it so other users can benefit from it*

Greetings,

Johnnatan Rodriguez Miranda.

Cisco Network Support Engineer.