rv042 won't logon

[fmclemore1]

My RV042 router refuses logon to its url. The router works with the default settings but won't allow access to its setup pages.  The default IP pings OK 192.168.1.1.  When a browser attempts to connect to 192.168.1.1 , the browser responds with "SSL received a weak ephemeral Diffie-Hellman key in server Key Exchange handshake message." ( Error code: ssl_error_weak_server_ephemeral_dh_key).  Resetting to factory defaults has no effect.

[ruwyatt]

HI,

Which browser are you using? Try using Chrome or IE or see the below link regarding Firefox.

https://support.mozilla.org/en-US/questions/1066238

Make sure to update to the latest firmware version of the RV042. Link is below..

https://software.cisco.com/download/release.html?mdfid=282414010&softwareid=282465789&release=4.2.3.06&relind=AVAILABLE&rellifecycle=&reltype=latest

Thanks,

.:|:.:|:. CISCO | Russ Wyatt | Network Engineer | Cisco Technical Support |

[fmclemore1]

Thanks for the quick response.  I have tried Chrome, same result.  I have another RV042 that I am now using and have no trouble logging to it.

You suggested updating the firmware. How do I do that if I cannot login to the device?

[MdChowdhury]

I have been trying to login my router from web browser. it does not allow me to login and give an error about protocol. Please advise.