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RV110w, QuickVPN and PPTP...cannot connect to VPN

kbuckley2
Level 1
Level 1

‎02-02-2015 01:37 AM

Hello,

I'm having problems logging into my RV110w using either quickvpn or a windows pptp client connection....

 

I've been following the guide here but I just can't connect....I can connect via remote management however....

https://supportforums.cisco.com/document/124251/remote-vpn-tunnel

 

So  :

IPSec, PPTP and L2Tp enabled.

RV110w firewall enabled

Block WAN Request enabled

Remote Management enabled - port 443

MPEE Encryption Enabled

Netbios over VPN Enabled

2 Clients created one for quickvpn and one for pptp.

Win 7 firewall enabled at remote end with rull to allow inbound ICMP Echo.

Exported Certificate and copied to the quickvpn install folder.

Disabled all other network adapters

 

QuickVPN tries to connect then shows a message listing possible reasons for a failed connection....

 

The quickvpn log shows:

 

2015/02/01 12:14:58 [STATUS]OS Version: Windows 7
2015/02/01 12:14:58 [STATUS]Windows Firewall Domain Profile Settings: ON
2015/02/01 12:14:58 [STATUS]Windows Firewall Private Profile Settings: ON
2015/02/01 12:14:58 [STATUS]Windows Firewall Private Profile Settings: ON
2015/02/01 12:14:58 [STATUS]One network interface detected with IP address 192.168.1.79
2015/02/01 12:14:58 [STATUS]Connecting...
2015/02/01 12:14:58 [DEBUG]Input VPN Server Address = 90.2.30.86
2015/02/01 12:14:58 [STATUS]Connecting to remote gateway with IP address: 90.2.30.86
2015/02/01 12:14:59 [STATUS]Remote gateway was reached by https ...
2015/02/01 12:14:59 [WARNING]Remote gateway wasn't reached...
2015/02/01 12:14:59 [WARNING]Failed to connect.
2015/02/01 12:15:20 [WARNING]Remote gateway wasn't reached...
2015/02/01 12:15:20 [WARNING]Failed to connect.
2015/02/01 12:15:20 [WARNING]Failed to connect!

The RV110w doesn't seem to log anything...?

If I try to connect using a windows pptp vpn connection I get an error 619 straight away and the RV110w log shows:

 

12015-02-01 12:20:14 AMinfopptpd[22775]: CTRL: Client 123.150.210.162 control connection finished 
22015-02-01 12:20:14 AMdebugpptpd[22775]: CTRL: Reaping child PPP[22780] 
32015-02-01 12:20:14 AMerrpptpd[22775]: CTRL: PTY read or GRE write failed (pty,gre)=(12,13) 
42015-02-01 12:20:14 AMerrpptpd[22775]: GRE: read(fd=12,buffer=451c4c,len=8196) from PTY failed: status = -1 error = Input/output error, usually caused by unexpected termination of pppd, check option syntax and pppd logs 
52015-02-01 12:20:14 AMerrpppd[22780]: but I couldn't find any suitable secret (password) for it to use to do so. 
62015-02-01 12:20:14 AMerrpppd[22780]: The remote system is required to authenticate itself 
72015-02-01 12:20:14 AMinfopptpd[22775]: CTRL: Starting call (launching pppd, opening GRE) 
82015-02-01 12:20:14 AMinfopptpd[22775]: CTRL: Client 123.150.210.162 control connection started

 

 

 

This is all behind a talktalk fibre router, they say it's transparent and doesn't block anything but they won't support me any further than that. Ports 443 and 1723 do seem to be open when I scan so as far as I can see the talktalk router is transparent.

Do I need to create any rules on the RV110w firewall to get this working? or forward any ports to the router itself?

 

Thanks for any help, Kevin

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7 Replies 7

kbuckley2
Level 1
Level 1

‎02-02-2015 02:32 AM

For PPTP Ports 1723 and 47 need to be open don't they? When I scan my IP 47 is closed even if I open it on the RV110w.

So it looks like talktalk might be blocking it.....I'm hoping that's all it is....but if anyone can see any glaring mistakes in my setup please let me know, this is driving me mad.

Just to be clear to enable pptp on the RV110w all I need o do is enable it and setup the users....I don't need to open any ports on the firewall do I.

If I disable the firewall on the RV110w I should be able to make a pptp connection from a windows client right? that'd be the simplest connection wouldn't it?

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Michal Bruncko
Level 4
Level 4
In response to kbuckley2

‎02-02-2015 03:08 AM

hi

ports for PPTP are open that's for sure as per PPTPd logs it seems you've tried ti establish connection.

> pppd[22780]: but I couldn't find any suitable secret (password) for it to use to do so.

this error is key reason. based on my understanding it could be caused by two reasons:

1. wrong username and password provided by client which not match user already created in RV110W VPN clients table.

2. wrong authentication method selected - CHAP or MS-CHAP used instead of desired PAP.

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kbuckley2
Level 1
Level 1
In response to Michal Bruncko

‎02-02-2015 03:23 AM

ok, the auth details are definitely right....

 

Do I just need to change the auth method on the windows client connection or also on the router? If so where do I do that?

0 Helpful

Michal Bruncko
Level 4
Level 4
In response to kbuckley2

‎02-02-2015 03:30 AM

on client side only - within VPN PPTP connection settings like on following picture. Try PAP only firstly, if not works, then CHAP. After every test check PPTP logs on Router side.

0 Helpful

kbuckley2
Level 1
Level 1
In response to Michal Bruncko

‎02-02-2015 04:23 AM

I'm not having much luck..I tried each in turn with encryption set to optional.

 

Each gives me a 619 error and the same entries in the logfile. I don't need to do anything in the advanced vpn section?

0 Helpful

cchamorr
Level 5
Level 5
In response to kbuckley2

‎03-06-2015 11:37 AM

Hello, 

My name is Carlos and I'm an Engineer with the Small Business Support Center.

First of all I wanted to check if you are still having issues with your system or if you finally got it to work.

Please reply to this post at your earliest convenience, if you are still having issues I will send you a private email to your email address so that we can do a little deeper troubleshooting on the issue.

0 Helpful

kbuckley2
Level 1
Level 1
In response to kbuckley2

‎02-02-2015 03:47 AM

I enabled PAP on the windows client connection but I get the same 619 error....

and the logs look like this....I'm not sure where you set the auth method on the router. it uses chap by default?

12015-02-02 11:43:04 AMinfoudhcpd[13309]: received INFORM from 74:E5:43:9E:0C:5D 
22015-02-02 11:42:52 AMerrpppd[26161]: but I couldn't find any suitable secret (password) for it to use to do so. 
32015-02-02 11:42:52 AMerrpppd[26161]: The remote system is required to authenticate itself 
42015-02-02 11:42:52 AMinfopptpd[26158]: CTRL: Client 64.232.14.190 control connection finished 
52015-02-02 11:42:52 AMdebugpptpd[26158]: CTRL: Reaping child PPP[26161] 
62015-02-02 11:42:52 AMerrpptpd[26158]: CTRL: PTY read or GRE write failed (pty,gre)=(14,15) 
72015-02-02 11:42:52 AMerrpptpd[26158]: GRE: read(fd=14,buffer=451c4c,len=8196) from PTY failed: status = -1 error = Input/output error, usually caused by unexpected termination of pppd, check option syntax and pppd logs 
82015-02-02 11:42:52 AMinfopptpd[26158]: CTRL: Starting call (launching pppd, opening GRE) 
92015-02-02 11:42:52 AMinfopptpd[26158]: CTRL: Client 64.232.14.190 control connection started
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