RV180 - Email Settings for Remote Logging

[UserRouter]

Hi

I bought a RV180 and tried to configure Remote Logging / Email Settings so I can let RV180 send me logs by mail.

Although I entered all the settings (mailserver, user, pw etc.) correctly I always get "Test mail delivery failed" when testing the settings. But I know they are working because under "System Summary" I can click "Email System Summary" and the mail is properly sent. But all other attempts to send mails fail :-(

The log says: Fri Jan 31 22:04:24 2014(GMT+0100) [rv180][System][NONE] Could not execute the smtpClient. adpCmdExec failed. Exiting.

I am using the latest firmware 1.0.3.10.

[mpyhala]

Markus,

I have an RV220W that fails the SMTP test. It faithfully sends the daily logs to my gmail address though. It also sends from System Summary. I think that the test itself is broken.

If you are not receiving the logs via email, create a new Logging Policy. If I recall correctly, until I created and configured a new policy I did not receive logs. I am not sending email for that new policy, I am using 'default' and I get the logs daily.

Please let me know if you have any questions and also if this works or not.

- Marty

[UserRouter]

Hi Marty

I tried what you suggested:

• Entered settings of my mailprovider and tested to send system summary -> works
• Created a new dummy logging profile
• Configured sending of logs every hour by mail -> No mail is being sent, also no entry in error-log

I also tried to configure gmail, but how do you enable SSL authentication on RV180??

[mpyhala]

Markus,

I tried Gmail with my RV220W and it failed. After doing some research it appears that there are very few devices that can use Gmail to send logs.

I personally have used gmx.com email for years to send logs, video/picture alerts from IP cameras, etc. The email address is free and I have had no hassle with the service. Here are the settings that I use:

E-mail Server Address: smtp.gmx.com

SMTP Port: 25

Return E-Mail Address: *******@gmx.com

Send to E-mail Address (1): *******@gmail.com

Authentication with SMTP Server: Login Plain

Username: *******@gmx.com

Password: *******

I was using my ISP email with the RV220W until just now. I changed it to GMX and the Test Email sent successfully. It also sent the System Summary. I changed the logs to send hourly so I can confirm whether that works or not.

Try GMX and see if you get better results.

- Marty

[mpyhala]

Markus,

I'm getting hourly logs from the RV220W using GMX Mail.

Let me know if it works for you on the RV180.

- Marty

[UserRouter]

Hi Marty

Tried with GMX but still does not work. Perhaps RV180 and RV220W are different. But I have seen other users in this forum having the same issue with a RV180.

[mpyhala]

Markus,

The routers are very similar but have different code. There is likely a bug with the RV180. I recommend that you contact support and open a case:

www.cisco.com/go/sbsc

- Marty

[UserRouter]

Hi Marty

I have reset the router again and configured it once more. Now I have the following behavior:

• Email Test: Fail
• System Summary by Mail: Success!
• Send Logs (manual and scheduled): Fail with error message in log (Sun Feb  9 00:01:47 2014(GMT+0100) [rv180][System][LOGGING] Could not execute the smtpClient. adpCmdExec failed. Exiting.)
• Sending mail when traffic meter reaches limit: Success!

Very strange...

[mpyhala]

Markus,

The only other things I can think of would be to reboot the router after the email settings are configured and saved. Since you are already doing a daily reboot, I think that has been covered. I recommend that you open a case with support:

www.cisco.com/go/sbsc

- Marty