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RV180 router will not connect to ISP using PPPoE

Roncarlson10
Level 1
Level 1

I had the same problem.  The RV180W would not connect to an AT&T DSL connection using PPPoE (modem in bridge mode), or behind the DSL Modem/router with the DSL modem/router providing a dynamic IP to the RV180W or a cable modem (TimeWarner Roadrunner dynamic IP).  I upgraded the firmware yesterday and now the RV180W will connect to a dynamic WAN IP, but it still will not connect using PPPoE.

I have also noticed the admin interface is only accessible about 75% of the time.  When going to 192.168.1.1 the login prompts either don't come up or if they do, after logging in, the screen never fully loads after that.  I have to reboot the router to get it to work.

Also, the router has not yet pulled DNS from either the DSL or the cable modem.  I had to manually enter those addresses.

Any suggestions on the PPPoE issue?  Any thoughts as to why the admin interface is not always accessible or the DNS?

Thank you,

Ron

1 Reply 1

jonatrod
Level 7
Level 7

Hi Ron, thanks for using our forum, my name is Johnnatan and I am part of the Small business Support community. About your login issue I recommend you to use different browsers such as Mozilla, i.e 9.0 or superior, Safari, Opera etc. About the PPPoE question, basically you just need the username and the password provided by your ISP. Can you please reach out to our Small Business Support Center and open a Service Request to address this issue? One of our Engineers may be able to work with you and diagnose the root cause. You can find the appropriate contact information for SBSC in the below link. http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

I hope you find this answer useful,

*Please mark the question as Answered or rate it so other users can benefit from it*

Greetings,

Johnnatan Rodriguez Miranda.

Cisco Network Support Engineer.

“Please rate useful posts so other users can benefit from it” Greetings, Johnnatan Rodriguez Miranda. Cisco Network Support Engineer.