04-13-2020 07:02 AM
Hi, I have a rv-320 router, suddenly I can't open web pages, but NAT's, Incoming communication is allowed. I can ping directly to hosts over internet. Also, I can't open web UI, I have to restart it to get back control and internet.
Any clues?
Regards
Mario
04-14-2020 04:56 AM
Hi Sir,
My name is Puneet Sandel and I am from Cisco small business technical support center.
Kindly let us know whether you are able to ping router's IP form command prompt. If yes, please clear cache memory of the browser and try accessing the device.
If still no success try changing the browser. If the issue still persists then you will have only one option left i.e. to reset the router.
Kindly check whether the DIAG LED is red or not on the router's front panel.
Regards,
Puneet Sandel
Technical Consulting Engineer-Level 2
Global CX Centers – Small Business Support
04-15-2020 08:00 AM
Thanks Prunet, the issue is that the router is not allowing me to surf on the internet. I'm able to ping internal and external IP addresses, but http or https connections are getting timeout errors, that until I restart the router.
Mario
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