It's not just Cisco that's half-baked in the small business market--the whole market has turned into this. I've dealt with the same type of support issues from all the major players. It's just the nature of the game. A 90% product is 'good enough'.
That being said, the smb products provide a huge bang for the buck when working in your infrastructure. I'm able to do things for pennies on the dollar compared to 10 years ago.
It's a give and take. The clear choice is that if something doesn't work, you just change it and get the job done. Brand loyalty isn't what it was in decades past.
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