RV320 Router V3 | PPPoE accuses connection: Connected (Inactive)

[AdmUnissul]

Here in Brazil we have a VIVO Fiber provider that when connected in PPPoE Wan1 mode accuses: Connected (Inactive) and does not work properly.
What can I do to fix this?
Thank you attention!

[Flavio Miranda]

This is a direct connection with ISP. If you are sure that you user and password is ok, then, you need to get them on the phone.

[AdmUnissul]

Is connected with public ip distributed! It just doesn't work as if the connection was not active.

[AdmUnissul · Accepted solution]

I found the solution myself!

1. Disable the “Network service detection” feature

System Management > Dual WAN in the navigation tree.

Configure Interface Settings, select the WAN Interface and click Edit

            Unchek the Network Service Detection

            Then just hit apply.