RV340 - Security Settings Issue

[OwenHopkins87194]

Issues with RV340 router. For around a month now, I've had the optional security license, with IPS and Antivirus both enabled.

One day I came in to Wi-Fi problems in the building. Mobile devices could not load the majority of content in apps like Instagram, Facebook, Snapchat, Netflix, etc. and some of those apps were intermittently displaying a "No Internet" notification. After trying different methods of accessing the same content, I learned it was only happening over Wi-Fi. Wired devices seemed okay.

I checked a multitude of different things, and learned that when I disabled IPS and Antivirus on the router. The issue goes away completely. When I re-enable it, the issue comes back.

NOTE: Wi-Fi devices are on a separate VLAN & subnet from the wired devices. No web/content filtering in place.

[marce1000]

 - Check connectivity and traffic logs when this happens for the particular devices. check if that can provide further insights. Look at overall logs of the RV too and look for blocking activity , if any. If needed use debugging levels for the logging-classes mentioned.

  M.

[balaji.bandi]

I've had the optional security license, with IPS and Antivirus both enabled. - can you explain more, you do have license or not ?

[OwenHopkins87194]

Yes, I've had it for a little longer than a month now.

[Martin Aleksandrov]

Hello Owen,

What is your Wi-Fi setup? Is it the RV340 DHCP server for all the VLANs/SSIDs? Any access rules configured on the RV340?

Regards,

Martin