09-25-2011 10:02 PM
RVS4000 setup at our office. QVPN installed on home pc with Win7 Home Edition and Norton Internet Security 2011. It gets the following error:
"The remote gateway is not responding. Do you want to wait? "
QVPN version 1.4.2.1, RVS4000 router firmware updated from V2.0.0.3 to the latest V2.0.2.7 as it is the Version 2 Hardware. Same problem. I even uninstalled the Norton NIS 2011, rebooted the machine and enable win 7 firewall without any anti virus software installed, same error. Anyone can help me figuring the problem and have a succesful connection as I've been reading whatever I can search through the Web and trying them to no avail. I really need this working as I do a lot of work at home and need remote connection to my computer at work.
Below is the error log...
2011/09/25 21:32:01 [STATUS]OS Version: Windows 7
2011/09/25 21:32:01 [STATUS]Windows Firewall Domain Profile Settings: ON
2011/09/25 21:32:01 [STATUS]Windows Firewall Private Profile Settings: ON
2011/09/25 21:32:01 [STATUS]Windows Firewall Private Profile Settings: ON
2011/09/25 21:32:01 [STATUS]One network interface detected with IP address 192.168.3.100
2011/09/25 21:32:01 [STATUS]Connecting...
2011/09/25 21:32:01 [DEBUG]Input VPN Server Address = 75.62.xxx.xx
2011/09/25 21:32:01 [STATUS]Connecting to remote gateway with IP address: 75.62.xxx.xx
2011/09/25 21:32:05 [STATUS]Remote gateway was reached by https ...
2011/09/25 21:32:05 [STATUS]Provisioning...
2011/09/25 21:32:14 [STATUS]Success to connect.
2011/09/25 21:32:14 [STATUS]Tunnel is configured. Ping test is about to start.
2011/09/25 21:32:14 [STATUS]Verifying Network...
2011/09/25 21:32:21 [WARNING]Failed to ping remote VPN Router!
2011/09/25 21:32:24 [WARNING]Failed to ping remote VPN Router!
2011/09/25 21:32:26 [WARNING]Failed to ping remote VPN Router!
2011/09/25 21:32:29 [WARNING]Failed to ping remote VPN Router!
2011/09/25 21:32:35 [WARNING]Failed to ping remote VPN Router!
2011/09/25 21:32:41 [WARNING]Ping was blocked, which can be caused by an unexpected disconnect.
2011/09/25 21:34:19 [WARNING]Failed to ping remote VPN Router!
2011/09/25 21:34:22 [WARNING]Failed to ping remote VPN Router!
2011/09/25 21:34:25 [WARNING]Failed to ping remote VPN Router!
2011/09/25 21:34:29 [WARNING]Failed to ping remote VPN Router!
2011/09/25 21:34:33 [WARNING]Failed to ping remote VPN Router!
2011/09/25 21:34:36 [WARNING]Ping was blocked, which can be caused by an unexpected disconnect.
2011/09/25 21:34:42 [STATUS]Disconnecting...
2011/09/25 21:34:48 [STATUS]Success to disconnect.
09-26-2011 01:27 AM
Under the RVS4000 Firewall-Basic Settings do you have BLOCK WAN Requests disabled? If not please Disable this.
THANKS
Rick Roe
Cisco Small Business Support Center
09-26-2011 06:06 AM
Yes, BLOCK WAN Request disabled.
09-26-2011 03:12 PM
Don,
Have you tried bring windows7 machine up in safe mode with network and using Qvpn then, make sure IKE AuthIP ipsec keying modules and IPsec Policy agent services is running. I do believe it does not disable these services.
Attempt the connection again, this will verify its not a program running on your computer causing the problem.
Hope this helps,
Jasbryan.
09-26-2011 05:59 PM
I have the same problem. I can't connect from my Windows 7 Professional 64 bits. However, I was able to connect from another computer with Widows 7 home 32 bits. I was reading on-line and it seems there could be an issue with the 64 bits. Anyone can help?
Thank you!
Gustavo
09-26-2011 07:27 PM
I tried on safe mode with networking, same problem. ANy other solution please.
09-30-2011 12:22 PM
Hello Everybody!
I found a solution to the problem with WINDOWS 7 PROFESSIONAL 64 BITS.
1) Be sure that the WINDOWS FIREWALL is enabled and working (IPSec doesn't work if Windows Firewall is not enabled)
2) Go to WINDOWS FIREWALL (CONTROL PANEL -> SYSTEM AND SECURITY) and select ALLOW A PROGRAM OR FEATURE THROUGH WINDOWS FIREWALL; Click on CHANGE SETTINGS and then CLICK on ALLOW ANOTHER PROGRAM... ; then select QUICKVPN.
3) Go to WINDOWS FIREWALL AND ADVANCE SECURITY, then select INBOUND RULES; you will see four entries fro QUICKVPN. BE SURE THAT THEY ARE ALL ENABLED.
DONE!
It worked for me.
Good luck!
Gustavo
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