SA5020 Mac Printing

[clayjackson]

   So - I just purchased an HP 5510 Photosmart, and I CANNOT get it to print from my Mac (OS X Lion) or any other IOS device.   I've seen some oblique references to issues with Bonjour; but have no idea where to start.

Help?

Clay Jackson

clayj@nwlink.com

[jasbryan]

Clay,

I would first start with latest version of OS for SA500 devices. After verifying you running on code 2.1.71 and testing to see if you’re still having same problem. Then it’s time to start further trouble shooting. First you want to make sure printer has connectivity to your network. Can other computers print to printer? Can you ping the printer? If you’re computer is wirelessly connected do you have wireless isolation turn on? Checking firmware settings? Under diagnostic you can actually run a packet capture on the vlan to see the flow of packets to and from SA500 device. After checking settings and still having problems (printing) then give us a call @ 1-866-606-1866 and open a support case.

Always read release notes prior to upgrading version of OS

Thanks,

Jasbryan

[clayjackson]

Ok - I do have the latest firmware on both the SA 520 and the printer; and I cans print when direct connected via USB.

Tomorrow I'll try a wired network connection and also a WinTel PC.

Will keep you posted - my suspicion is that the SA520 is not happy with Bonjour

Sent from my iPhone

Clay Jackson